Very rarely does it happen for an extended period, but web-retailer, Mycomicshop.com is down, and has been down since Friday. They are expected to reopen after the holiday weekend.
Update from the team at MyComicShop:
MyComicShop.com is scheduled to reopen Tuesday morning, May 31. We apologize to all our customers and consignors for this down time and inconvenience.
Why is the site unavailable?
During a recent operation involving the backups of the database for our web site, the hosting facility where the servers running our web site are located made a very big mistake, and instead of updating to a safe, unused location, they accidentally broke the real database that our site depends on. This happened despite very clear instructions from us about avoiding exactly that problem. Although this initial error was made by our hosting company and was outside of our control, it is our responsibility to be confident of the procedures and companies upon which we depend. We are at work on changes that will provide additional layers of protection and redundancy to prevent a similar problem from occurring again.
What’s happening right now?
Currently, we are in the process of restoring our database to the state it was in just before the initial error happened. This should mean that there will be no data loss of any kind–all orders and everything else will be exactly as they were before our site became unavailable. Unfortunately, it takes some time for our database system to work through the logs to get up to date, which is the reason why we will not be reopening until Tuesday, May 31. That’s when the recovery is expected to be 100% complete. In the meantime, to all our American customers, we hope you enjoy your Memorial Day weekend.