Here is CGC’s reaponse to the holder issue, take a look and let ua know your opinion.
CGC Modifies New Holder
In April 2016, CGC introduced its newest generation holder to the hobby. For the vast majority of books, the new holder presented a stunning visual improvement. Its clean design with crystal-clear optics unleashed the natural color and vibrancy of comics, while its sturdier construction provided advanced durability.
A small number of holders, however, were found to display a slight wavy appearance. In no instances did this slightly wavy appearance cause or reflect any damage to a book. Nonetheless, some collectors and dealers were understandably concerned.
CGC strives to listen to its customers and provide products and services that exceed their expectations. While most customers felt that the new holder was a revolutionary improvement, some expressed a strong preference for the inner well of the previous holder. CGC carefully evaluated this feedback and concluded that a modification to the new holder provided the best long-term solution.
The modified new CGC holder combines the best of both worlds: the slick look of the new holder and the time-tested inner well concept originally introduced by CGC 16 years ago and used with more than 3 million comics. Collectors will now enjoy the fresh label format, superior clarity and cutting-edge durability of the innovative new outer casing, along with the comfort of the familiar inner well design.
This updated holder will be used on all submissions, including those currently at CGC, effective immediately. If any customers have a recent holder without the inner well concept that exhibits a wavy appearance, please contact CGC Customer Service at email@example.com or 877-662- 6642, so that we can explain the free review and reholder process.
We would like to thank all of our customers for their feedback and patience. We apologize for any inconvenience that they may have experienced. We are proud of the modified new holder and are confident that it will exceed the high standards that our customers have come to expect from CGC.
P.O. Box 4738 • Sarasota, FL 34230 • 877-NM-COMIC (662-6642)
CGCcomics.com • email CGC@cgccomics.com
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