Anyone who bothers redeeming their Marvel digital codes to read the books they pick up on their digital devices might be up for a little surprise when they go to redeem their Punisher Platoon #1 book.
As a surprise, when I finally got around to doing some redeeming of my Marvel books (I tend to do a group all at once), I redeem my Punisher Platoon book, it popped up and displayed Deadpool vs Punisher #1. Hey that’s great, too bad I’ve already redeemed that book and it’s not the book I bought. I had this happen to a few other books where it seemed it redeemed a totally different book.
So like many times before, I find myself sending in a support request. I already know the drill, snap a pic of the code with the opposite page to prove you have that code and the actual comic book.
If you’re not also aware, Marvel Support is very very slow or maybe it’s just one person that changes their name to make it look like they have more support employees but it sometimes takes days to get an actual response after their automated response. I think once it was almost a week or longer to get a response. I’m patient though, it’s not the end of the world if I can’t read my Marvel books since I’m already 350 books behind currently in my read list.
So I submitted my findings to Marvel Support, with pictures and this was a few days ago. Today low and behold, I get their response. Expecting a new code to redeem the book I bought, instead I get the following email:
Thank you for contacting Marvel Online Support Services. We sincerely apologize for the delayed response and for any inconvenience this may have caused.
We apologize for any inconvenience this may have caused you. We can confirm the book Punisher Platoon #1 was not set to include code/code redemption page originally as due to the mature content. No digital option is available in the Marvel Digital Comics Shop. At this time the codes currently included in the book are set to redeem a Punisher vs. Deadpool comic, and we are unable to provide a digital copy for Punisher Platoon #1. We again apologize for the inconvenience.
If you have any other questions or concerns, please do not hesitate to contact us back.
So I go check my Punisher book again and snap a new picture to reply to support. I follow up with an explanation and plea that they need to fix this. This is wrong to pull the cord on their customers who bought a book with a redemption code that says we can redeem such book but get a completely different product from what was advertised.
It clearly states within the book that the redemption code is for the book that I purchased and bought. I saw no press release stating they were not doing Punisher Platoon digital redemption’s due to the mature content. This doesn’t stop their other mature contented books I’ve redeemed in the past (Deadpool is considered mature). The way I found out is days later after I submitted a support request to ask where my digital book is at that I purchased.
Is this the same stunt Marvel is pulling when they pulled the Netflix Punisher panels and such from NYCC? They deemed it’s too violent after the Las Vegas shootings? Perhaps but the explanation provided to me doesn’t hold up in my opinion.
In all honesty, whatever their reasons to not provide this book digitally, it doesn’t make sense to block this from being read digitally over in person. Any kid that isn’t deemed mature enough to read this book can walk into any comic book store, pick up this book and skim through it at the store. None of my stores seem to make these “mature” books from Marvel hard to reach, like behind the counter, etc.
So who all redeems their Marvel books, perhaps bought this book and would like to get what they paid for? Leave your comments here or email Marvel. You can email them at firstname.lastname@example.org and demand to ask why they advertise but yet do not deliver in such advertisement without fair warning. I want a real explanation, because.. “We Demand It” right?